Exceptional customer service is integral to the success of any business. It not only enhances customer satisfaction but also leads to repeat business and builds loyalty, which is a key objective for any organization. While customer service can take many forms, customers often reach out via phone. This is where the PARSA Automatic Call Distributor (ACD) comes into play, delivering excellent customer service by connecting customers to the right department, agent, or IVR application in the shortest possible time.
The PARSA ACD supports both SIP and TDM, enabling home agents to integrate their home or mobile phones, or SIP user agents. It offers advanced system-level functions and features, and its agent screen provides agents with caller information and the tools they need to manage themselves. The PARSA ACD also provides multiple ways to monitor agent activities and manage their quality-of-service (QoS). With supervisor-defined dashboards, you can monitor ACD general activity, skills groups, agents, call monitoring, queue service levels, and agent supervision according to your specific definitions. Investing in the PARSA ACD will help you deliver exceptional customer service, enhance customer satisfaction, and build loyalty, ultimately contributing to the success of your business.